Zoho Technical support engineer hiring 2014 to 2024

 

Zoho Technical support engineer hiring 2014 to 2024

Job Overview

Position: Technical Support Engineer

Company: Zoho

Employment Type: Full-Time

Zoho is looking for a dedicated Technical Support Engineer to join their team. In this role, you will be instrumental in providing top-notch support to clients, ensuring they have a seamless experience with Zoho's products. Your problem-solving skills and customer-centric approach will play a key role in maintaining customer satisfaction and loyalty.

Key Responsibilities

Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.

Issue Resolution: Provide step-by-step guidance to customers to resolve technical issues.

Payment Gateway Integration: Assist customers with the integration of Zoho's payment gateway into their websites or applications.

Customer Feedback: Gather customer feedback and relay insights to the product management and development teams.

Support Trends: Provide regular updates to management on support trends and customer satisfaction levels.

Collaboration: Work closely with the development team to understand product features and functionalities.

System Testing: Conduct system testing to replicate customer issues and identify effective solutions.

Customer Training: Conduct training sessions and product demonstrations to help customers use the payment gateway effectively.

Internal Training: Develop internal training materials to keep the support team updated on new features and product changes.

Required Skillset

Experience: 0 to 3 years of work experience in a similar industry. Experience in the Fin-tech industry is a plus.

Technology Enthusiast: A keen interest, curiosity, and enthusiasm for learning and adapting to emerging technologies.

Communication Skills: Strong communication and interpersonal skills.

Self-Motivation: Self-motivated, results-driven, and capable of working independently with minimal supervision.

Problem-Solving: Excellent analytical and problem-solving abilities.

Flexibility: Willingness to work night shifts.

Why Zoho?

Zoho provides a dynamic and supportive environment that encourages growth and innovation. As a Technical Support Engineer, you will have the opportunity to work on challenging problems, learn new skills, and contribute to the success of a leading technology company.

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